On-Line Quality Management a Precursor for Improving E-Learning Adoption in Midwifery Schools in Uganda
June Patrick Bigirwa , Stephen Ndawula , Esther Frances Naluwemba
E-learning pedagogy is used in many health training institutions in Uganda, However, despite the high investment, e-learning adoption is still low. Th.
- Pub. date: May 15, 2020
- Pages: 271-283
- 505 Downloads
- 1492 Views
- 3 Citations
E-learning pedagogy is used in many health training institutions in Uganda, However, despite the high investment, e-learning adoption is still low. This study aimed at ascertaining the relevance of on-line quality management in improve e-learning adoption in midwifery schools in Uganda. It used an explanatory sequential mixed methods design to ascertain if on-line quality management was significant at improving e-learning adoption and the on-line quality traits which would be implemented by midwifery schools to improve e-learning adoption. Data collection was conducted in two phases, the first entailed quantitative data collection and analysis to determine if on-line quality management was significant to e-learning adoption. The second embraced a qualitative data collection and analysis to ascertain the detailed traits of on-line quality management relevant to e-learning adoption. Linear regression analysis established on-line quality management had influence on e-learning adoption (p=0.000). On-line quality management accounted for 55.5% of the variance in e-learning adoption with a strong positive statistically significant relationship, and its salient traits included; Compact Disc, Read-Only-Memory materials meets the expectation of users, collaborative improvement of on-line quality, Learning Management System meets expectations of users, providing the best on-line experience, e-learning program being described as an excellent on-line learning experience, and guidelines for improving on-line quality. Midwifery schools therefore have to focus on the six most relevant traits of on-line quality management if they are to improve e-learning adoption.
on line quality management e learning adoption midwifery schools uganda developing country
Keywords: On-line quality management, e-learning adoption, Midwifery schools, Uganda, developing country.
References
African Medical and Research Foundation. (2014). The Uganda eLearning Midwives Upgrading Project Annual Report (October 2013-September 2014). AMREF Health Africa in Uganda.
African Medical and Research Foundation. (2015). E learning program improves midwifery skills- Ketty’s story. https://amref.org/uganda/success-stories/e-learning-program-improves-midwifery-skills-kettys-story/
Al-Ajlan, A., & Zedan, H. (2008). Why moodle. 2008 12th IEEE International Workshop on Future Trends of Distributed Computing Systems.In Proceedings of the 12th IEEE International Workshop on Future Trends of Distributed Computing System (pp. 58-64). IEEE Computer Society
Amano, I., & Kimmonth, E. H. (2010). Structural changes in the higher education system in Japan: Reflections on the comparative study of higher education using the theory of Martin Trow. Educational Studies in Japan, 5, 79-93.
Ardito, C., Costabile, M. F., De Marsico, M., Lanzilotti, R., Levialdi, S., Roselli, T., & Rossano, V. (2006). An approach to usability evaluation of e-learning applications. Universal access in the information society, 4(3), 270-283
Baker, D. (2014). The schooled society: The educational transformation of global culture. Stanford University Press.
Barótfi, Á. (2000). Multimedia for educational use. Periodica Polytechnica Social and Management Sciences, 8(1), 17-26.
Bates, A. T. (2005). Technology, e-learning and distance education. Routledge.
Boniol, M., McIsaac, M., Xu, L., Wuliji, T., Diallo, K., & Campbell, J. (2019). Gender equity in the health workforce: analysis of 104 countries. World Health Organisation.
Creswell, J. W. (2013). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Cuthbert, P. F. (1996). Managing service quality in HE: is SERVQUAL the answer? Part 2. Managing Service Quality: International Journal of Marketing Management, 9(2), 47-58.
DataFlair. (2019, April 25). Data Science Prerequisites – Top Skills Every Data Scientist Need to Have. Data Flair International. https://data-flair.training/blogs/data-science-prerequisites/
Dillman, D. A. (2000). Procedures for conducting government-sponsored establishment surveys: Comparisons of the total design method (TDM), a traditional cost-compensation model, and tailored design. In Proceedings of American Statistical Association, Second International Conference on Establishment Surveys (pp. 343-352). American Statistical Association.
Dursun, T., Oskaybas, K., & Gokmen, C. (2014). Perceived quality of distance education from the user perspective. Contemporary educational technology, 5(2), 121-145.
Ehlers. ( 2004). Quality in e-learning from a learner’s perspective. European Journal of Open and Distance and e-Learning, 7(1), 1-7.
Ehlers, U., & Goertz, L. (2006). Quality evaluation for e-learning in Europe. In U.-D. Ehlers & J. M. Pawlowski (Eds.), Handbook on Quality and Standardisation in E-Learning (pp. 157-169). Springer Berlin Heidelberg. https://doi.org/10.1007/3-540-32788-6_11
Ehlers, U., Hildebrandt, B., Goertz, L., & Pawlowski, J. (2005). Quality in E-learning. use and dissemination of quality approaches in european e-learning (Vol. 116). European Quality Observatory.
El-Khouly, M. M. (2008). CD-ROM Use in e-Learning. European Journal of Open, Distance and E-learning, 11(2),1-8.
Frydenberg, J. (2002). Quality standards in eLearning: A matrix of analysis. The International Review of Research in Open and Distributed Learning, 3(2), 1-15.
Heberlein, T. A., & Baumgartner, R. (1978). Factors affecting response rates to mailed questionnaires: A quantitative analysis of the published literature. American sociological review, 447-462.
Hughey, D. W., Chawla, S. K., & Khan, Z. U. (2003). Measuring the quality of university computer labs using SERVQUAL: A longitudinal study. Quality Management Journal, 10(3), 33-44.
Jara, M., & Mellar, H. (2007). Exploring the mechanisms for assuring quality of e-learning courses in UK higher education institutions. European Journal of Open, Distance and E-learning, 10(1), 1-6.
Jun, M., & Cai, S. (2001). The key determinants of internet banking service quality: a content analysis. International Journal of Bank Marketing, 19(7), 276-291.
Jung, I. (2011). The dimensions of e-learning quality: from the learner’s perspective. Educational Technology Research and Development, 59(4), 445-464.
Jung, I., & Latchem, C. (2007). Assuring quality in Asian open and distance learning. Open Learning: The Journal of Open, Distance and e-Learning, 22(3), 235-250.
Klasnic, K., Lasic-Lazic, J., & Seljan, S. (2010). Quality Metrics of an Integrated E-Learning System–students’ perspective. E-learning, Experiencs, and Future, 7(1), 71-94.
Krejcie, R. V., & Morgan, D. W. (1970). Determining sample size for research activities. Educational and psychological measurement, 30(3), 607-610.
Lewin, K. M. (2009, 2009/05/01). Access to education in sub‐Saharan Africa: patterns, problems and possibilities. Comparative Education, 45(2), 151-174. https://doi.org/10.1080/03050060902920518
Liao, H.-L., & Lu, H.-P. (2008a). Richness versus parsimony antecedents of technology adoption model for e-learning websites. International Conference on Web-Based Learning,
Liao, H.-L., & Lu, H.-P. (2008b). The role of experience and innovation characteristics in the adoption and continued use of e-learning websites. Computers & Education, 51(4), 1405-1416.
Machado-Da-Silva, F. N., Meirelles, F. d. S., Filenga, D., & Brugnolo Filho, M. (2014). Student satisfaction process in virtual learning system: Considerations based in information and service quality from Brazil’s experience. Turkish Online Journal of Distance Education, 15(3), 122-142.
Martínez-Argüelles, M.-J., & Batalla-Busquets, J.-M. (2016). Perceived service quality and student loyalty in an online university. International Review of Research in Open and Distributed Learning, 17(4), 264-279.
Martínez-Argüelles, M. J., Blanco Callejo, M., & Castán Farrero, J. M. (2013, 2013/01/01). Dimensions of perceived service quality in higher education virtual learning environments. International Journal of Educational Technology in Higher Education, 10(1), 268-285. https://doi.org/10.7238/rusc.v10i1.1411
Mayer, R. E. (1997). Multimedia learning: Are we asking the right questions? Educational psychologist, 32(1), 1-19.
Mbatia, P. N. (2008). Education and Information & Communication Technologies (ICT) inAfrica: Using ICT to improve education in Sub-Saharan Africa. African Journal of sociology, 4(1), 86-116.
McNaught, C. (2001). Quality assurance for online courses: From policy to process to improvement? ERIC Clearinghouse.
Muhsen, Z. F., Maaita, A., Odah, A., & Nsour, A. (2013). Moodle and e-learning Tools. International Journal of Modern Education & Computer Science, 5(6), 1-8.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41-50. https://doi.org/10.2307/1251430
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perc. Journal of retailing, 64(1), 1-12.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of service research, 7(3), 213-233.
Pham, L., Limbu, Y. B., Bui, T. K., Nguyen, H. T., & Pham, H. T. (2019). Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam. International Journal of Educational Technology in Higher Education, 16(7), 1-26.
Phipps, R., & Merisotis, J. (2000). Quality on the Line: Benchmarks for success in internet-based distance education. The Institute of Higher Education.
Rodrigues, S., Chittleborough, G., Gooding, A., Papadimitropoulos, T., Varughese, V., Kemp, S., Sadler, J., Gilmour, M., McKenna, B., & Helme, S. (1999). Using CD-ROMs in teaching science: Findings from a small scale study. Australasian Journal of Educational Technology, 15(2), 136-147.
Shi, J., Mo, X., & Sun, Z. (2012). Content validity index in scale development. Zhong nan da xue xue bao. Yi xue ban= Journal of Central South University. Medical sciences, 37(2), 152-155.
Stodnick, M., & Rogers, P. (2008). Using SERVQUAL to measure the quality of the classroom experience. Decision Sciences Journal of Innovative Education, 6(1), 115-133.
Strauss, A., Corbin. (1998). Basics of qualitative research: Techniques and procedures for developing grounded theory.
Trow, M. (2007). Reflections on the transition from elite to mass to universal access: Forms and phases of higher education in modern societies since WWII. In M. Trow (Ed.), International handbook of higher education (pp. 243-280). Springer.
Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2010). An assessment of customers’e-service quality perception, satisfaction and intention. International Journal of Information Management, 30(6), 481-492.
Uppal, M. A. (2017). Addressing student perception of E-learning challenges in Higher Education holistic quality approach [Unpublished doctoral dissertation]. University of Reading.
Weber, A. S., & Hamlaoui, S. (2018). E-Learning in the Middle East and North Africa (MENA) Region. Springer.
William, H. D., & Ephraim, R. M. (2003, 2003/04/01). The delone and mclean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30. https://doi.org/10.1080/07421222.2003.11045748
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002). Service quality delivery through web sites: a critical review of extant knowledge. Journal of the academy of marketing science, 30(4), 362-375.